Withdrawal – Cancellation of an order by the customer

• The cancellation of the order by the customer due to regret is accepted only within 14 days, for any reason and without any excuse if the item has not yet been invoiced and given for shipment by the customer. invibitshop . gr . After the expiration of 14 days or the invoicing and shipping of the product, cancellations are NOT accepted.

• The cancellation is done by sending an electronic message (e-mail) to info @ invibitshop.gr on behalf of the customer or by phone at (+30) 210 4212380.

• The customer must state the exact details of his order.

• Cancellation does not occur unless a confirmation is sent by invibitshop . gr by e-mail or telephone communication to the customer.

• In case the customer before the cancellation statement has paid the value of his approved order and the invibitshop . gr has already received it, then the invibitshop . gr must, within a period of thirty (30) calendar days, return to the customer the value received in the same way that he paid it (by repaying the amount to a bank account, by paying cash, etc.).

• In case a payment order has been given by the customer but the money has not been collected from the invibitshop . gr (as e.g. in the case of a credit card billing order then the invibitshop . gr is obliged within the period of thirty (30) calendar days to expedite any necessary action and statement to any competent body (Bank, etc.) for the notification of the cancellation of the order and the obligation to return any amount owed to the customer.

• In this case the invibitshop . gr is considered to have legally fulfilled its obligations, and the withdrawal of any charge will be made based on the terms of the contract that connects the customer with this third party (Bank, etc.) and the invibitshop . gr does not bear any responsibility regarding the return time or reimbursement of any relevant charge.

 

Product returns charged by invibitshop . gr

• Return of products charged by invibitshop . gr can only be carried out in cases where the order is executed incorrectly, ie in case of delivery of an item other than the one ordered by type or quantity or in case of delivery of the item damaged, completely or for the most part or in case the item is found to be defective. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the invibitshop . gr.

• Products must be returned in the condition received by the customer.

• In case they are not returned, at the agreed time, then the invibitshop . gr is entitled not to accept the return and therefore to refuse the replacement.

• In all cases, the return of the product to be replaced must be done together with all the documents that accompanied the product (eg VAT, Retail Receipt, etc.) and its complete packaging.

• The return will be made with personal and transport means chosen by the invibitshop . gr.

• In case of return of the products, and provided that the products have been previously received and checked, the refund to the customer will be made by canceling the debit of the credit card.

• In case of return of products by cash on delivery method, the refund will be made by deposit in a bank account indicated by the customer. (No shipping costs refunded).

• In case the products are returned damaged or incomplete invibitshop . gr reserves the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or in part of his claim against the customer.

• The warranty period is not extended, renewed, or otherwise affected by the subsequent sale, repair or replacement of the product.

 

Product returns charged by the customer

• Return of products charged by the customer can be made in cases where the customer for any reason, other than the above, has changed his mind and no longer wishes to purchase the product, provided that the above-mentioned withdrawal period has not expired, at the expense of customer with their shipping costs, after consultation with invibitshop . gr , as in both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied the product (eg VAT, Retail Receipt, etc.) and complete its packaging. (Within 14 calendar days). The sole responsibility of the customer is: the delivery of the parcel to be returned to be done at the headquarters of InviBIT Ltd., D. Moutsopoulou 89A – 2nd Floor 185 41, Piraeus. The invibitshop . gr is not obliged to receive customer parcels from the respective transport, courier or postal company.

• In case of return of products under warranty (except in the above cases) will be checked, repaired, or replaced, provided that the products have been previously received and inspected by invibitshop . gr . In case of cancellation, the refund to the customer will be made in the same way as their payment.

• The refund to the customer will be made by canceling the credit card charge, which will be done by the invibitshop . gr .

• In case of return of products by cash on delivery method, the refund will be made by deposit in a bank account indicated by the customer. (No shipping costs refunded).

• In case the products are returned damaged or incomplete. The invibitshop . gr reserves the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or in part of his claim against the customer.

 

Returns of products that are considered defective upon delivery ( DOA )

• In the event that a product (s) is deemed defective upon delivery (DOA), its return will be charged to invibitshop . gr.

• The return of the products, which are considered defective upon delivery (DOA) will be accepted within ten (10) calendar days from their delivery to the customer.

• At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail Receipt, etc.) and its complete packaging.

• The refund to the customer will be made by canceling the credit card charge, which will be done by the invibitshop . gr .

• In case of return of products by cash on delivery method, the refund will be made by deposit in a bank account indicated by the customer. (No shipping costs refunded).

• If the customer has purchased a product that was considered defective upon delivery (DOA), and has the right to return it as defined above, then he can return, and complementary products of this kind.

• The warranty period is not extended, renewed, or otherwise affected by the subsequent sale, repair or replacement of the product.

 

Warranty terms:

The product warranty is valid from the date of purchase and as specified by the manufacturer / supplier or importer of each product, provided that the following conditions are met:

• There must be proof of purchase of the device.

• The fixed components of the device have not been altered (Signals, product codes, Serial No. etc)

• To be in excellent external condition without aesthetic defects.

• The warranty on the power supplies does not include damage to the cables.

 

The guarantee does not cover:

• Normal wear

• Products that have undergone modification, abuse, negligence, accidents, poor maintenance, repair by anyone other than the service of invibitshop.gr.